• Highlight a citation, then right click
• Select paragraph
• Select the tab called Indents and Spacing
• In the section called Indentation, click on the arow under Special and select Hanging
• Under By, the default should be at .5" (if it's not, set it to that number)
• Under Line Spacing, select double
• Click OK
• Highlight a citation
• Select Help in the toolbar
• In the Help search box, type Hanging
• Indentation Options will pop up; select it
• In the Indentation Options box, under Special, change "None" to "Hanging"
• Click Apply
Another method:
• Highlight your citation list (and only your citation list!)
• From the home tab, click on the box that displays an A above a Z and a downward-pointing arrow
• Select Sort By Paragraph (which should be the default setting)
• Select Text in the Type Box (default setting)
• Select Ascending to list from A to Z (default setting)