• Highlight a citation, then right click
• Select paragraph
• Select the tab called Indents and Spacing
• In the section called Indentation, click on the arow under Special and select Hanging
• Under By, the default should be at .5" (if it's not, set it to that number)
• Under Line Spacing, select double
• Click OK
• Highlight a citation
• Click on Format and scroll down to Align and Indent
• Scroll down and select Indentation Options
• A box called Indentation Options will open, under Special, change "None" to "Hanging"
• Click Apply
Another method:
• Highlight your citation list (and only your citation list!)
• From the home tab, click on the box that displays an A above a Z and a downward-pointing arrow
• Select Sort By Paragraph (which should be the default setting)
• Select Text in the Type Box (default setting)
• Select Ascending to list from A to Z (default setting)